Privacy Policy

At RIVA, your privacy matters to us and your trust means everything. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you shop with us or visit our website.

By using our website rivaaustralia.com or giving us your personal information, you agree to the terms of this policy.

This policy is written to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Who We Are

This website is operated by RIVA, a brand of Happy Cart Limited, a business entity registered in Hong Kong. In this policy, "we", "us" and "our" refer to Happy Cart Limited trading as RIVA.

Business name: Happy Cart Limited (trading as RIVA)

Privacy contact: info@rivaaustralia.com

What Information We Collect

We only collect the personal information we genuinely need to serve you well. This can include:

Your name and contact details (email address, postal address, phone number)
Order and delivery details (items purchased, shipping address, order history)
Payment information (processed securely by our payment providers, we never store full card numbers on our systems)
Account details if you create an account (login credentials, saved preferences)
Subscription details if you join Filter Club (billing schedule and delivery preferences)
Marketing preferences (if you have opted in to emails or text messages)
Customer support communications (records of your enquiries)
Website activity and device information collected through cookies, pixels and analytics tools (such as IP address, browser type, pages visited and referral source)

How We Collect Your Information

We collect personal information directly from you when you place an order, create an account, contact us, join our mailing list, or use our website. We also collect some information automatically through cookies and similar technologies, and occasionally from third-party service providers, for example payment or fraud-prevention services.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order updates, confirmations and shipping notifications
Manage your Filter Club subscription, including refill reminders and billing notices
Answer your questions and provide customer support
Handle returns, refunds and exchanges
Improve our website, products and customer experience
Send marketing communications, only if you opted in, and you can unsubscribe at any time
Detect and prevent fraud and protect the security of our website
Meet our legal, tax and regulatory obligations

Sharing Your Information

We do not sell your personal information. Ever.

We share limited personal information with trusted third-party service providers who help us run our business. These providers are bound by contract to protect your data and to use it only for the purposes we engage them for. The categories of recipients include:

Payment processors, to securely process card and other payments
Shipping and logistics providers, to deliver your orders
E-commerce and website hosting platforms
Email, SMS and customer support platforms
Analytics providers, such as Google Analytics, to help us understand website performance
Fraud prevention and security providers
Professional advisers, such as accountants and lawyers, where required

We may also disclose personal information where the law requires it, under a court order, or to protect our legal rights, the safety of our customers, or the integrity of our website.

International Data Transfers

Because RIVA is operated by Happy Cart Limited, a Hong Kong-registered entity, your personal information will be transferred to and stored outside Australia, including in Hong Kong. Some of our service providers also operate in the United States, the European Union, the United Kingdom and other countries.

This means that if you are in Australia, your personal information will be sent overseas to be processed by us and by our service providers.

We take reasonable steps to make sure overseas recipients handle your personal information in a way consistent with the privacy laws that apply to you. These steps include written contracts requiring appropriate security and confidentiality, limiting use to specified purposes, and working only with reputable providers.

Please note that privacy laws outside Australia may differ from Australian law, and overseas authorities may, in some circumstances, lawfully require access to data held in their jurisdiction.

How Long We Keep Your Information

We keep your personal information only as long as we need it for the purposes in this policy, or as the law requires. Typical retention periods:

Order and transaction records: at least 7 years, to meet tax and accounting obligations
Account information: while your account stays active, plus a reasonable period afterwards
Marketing preferences: until you unsubscribe or ask us to delete them
Customer support records: usually up to 3 years after the matter is resolved
Website analytics data: in line with our analytics providers' standard retention settings

When we no longer need your personal information, we delete it or de-identify it securely.

Your Privacy Rights

You have important rights over your personal information. Depending on where you live, these can include the right to:

Ask what personal information we hold about you and request a copy
Ask us to correct or update inaccurate or outdated information
Ask us to delete your personal information, where the law allows
Withdraw your consent to marketing communications at any time
Ask us to restrict or stop certain uses of your information
Ask for your information in a portable format, where applicable
Object to certain types of processing, including automated decision-making

To exercise any of these rights, contact us at info@rivaaustralia.com. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by the privacy laws that apply to you.

Marketing Communications

We only send marketing emails or text messages if you have opted in. Every marketing email includes an unsubscribe link, and you can reply STOP to opt out of marketing texts at any time. You can also email us to update your marketing preferences.

Cookies and Tracking

Yes, we use cookies. Cookies and similar technologies help us:

Remember what is in your cart and keep you signed in
Understand how visitors use our website, for example through Google Analytics
Improve site performance and your overall experience
Show you relevant marketing on our website and on third-party platforms, where you have consented

You can control or disable cookies in your browser settings. Disabling some cookies can affect how parts of our website work, for example the checkout. Where the law requires it, we ask for your consent before placing non-essential cookies.

Children's Privacy

Our website and products are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will take steps to delete it.

Data Security

We use SSL encryption, secure servers and other industry best practices to keep your personal information safe. No online system is completely secure, but we are committed to continually improving our technology and processes. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the relevant privacy regulators in line with applicable laws.

How to Make a Complaint

If you have a privacy concern or a complaint about how we have handled your personal information, please contact us first at info@rivaaustralia.com. We will acknowledge your complaint promptly and aim to investigate and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The "Last updated" date below shows when it was last revised. If we make significant changes, we will let you know, for example by email or a prominent notice on our website.

Contact Us

Questions, feedback or privacy concerns? We would love to hear from you.

Email: info@rivaaustralia.com

Thanks for trusting RIVA. We will always do right by you.

Last updated: 27 July 2026