Cancellation Policy

Cancellations, Returns and Your Rights

Your Rights Come First

Nothing in this policy removes any rights you have under the Australian Consumer Law (ACL). Those rights stay with you regardless of what is written here.

Plainly put: our products come with guarantees that cannot be excluded under Australian law. If your RIVA ONE is genuinely faulty, damaged, or not as described, you are covered. We will put it right with a repair, replacement, or refund, and we will pay the return shipping. That is not generosity on our part. It is your legal right and we respect it.

Filter Club Subscriptions

Your Filter Club refill subscription is flexible by design. You can skip a delivery, pause your subscription, or cancel it at any time. There is no lock-in period and no cancellation fee.

To skip, pause, or cancel, use the link in any Filter Club email or write to info@rivaaustralia.com and we will action it for you. Cancellations take effect before your next scheduled billing date, provided you contact us before that date.

Returns and Refunds (Change of Mind)

Changed your mind? That is fine. You can return eligible items for a refund, as long as the product is:

Unused and in its original packaging
Returned within our stated 60-day return window

Two things to keep in mind:

Return shipping is the customer's responsibility
Original shipping charges are not refundable

This applies to change-of-mind returns only. If your item is faulty or not as described, see Your Rights Come First above. You are covered.

Questions? Email info@rivaaustralia.com and our customer support team will help you out.